Net Party Supplies FAQ's

The answer is YES. If you shop with us and choose to sign up for our weekly newsletter, you'll be rewarded with a coupon on your first purchase sometimes. Signing up for our weekly newsletter means that you'll be eligible to know about EXCLUSIVE sales and discounts. Sign up here!

We accept payments through our exclusive online store. All major payment systems, debit and credit cards, or PayPal are available options on our online store.

Orders sent or shipped will be charged according to regular sales tax applicable in the state.

We work tirelessly to make your experience smooth and seamless with our dedicated services and support. We put an extra amount of love, effort, and commitment into providing you with the finest party products to help you live in the moment. However, in case the products you receive don't work out, we will instantly issue a refund for returns received within 14 days of the purchase date. Disclaimer: Products, including those bought in sales or damage and clearance, customized products, holiday merch, and Black Friday sale items, are not eligible for returns. All items must be unopened and in their original packaging to be accepted for a refund. Shipping costs for the returned goods are the sole responsibility of the customer, and original shipping costs will not be refunded. Items must be in their original packaging to be considered, and you must inform us first for approval. It might take us 4 to 5 business days to process your refund request.

It takes nearly 1-2 business days to dispatch your desired order. However, Customized party items might take 2-3 business days or longer. There may be times when items are temporarily unavailable. In any such case, we will notify you of any delays. Orders placed on weekends are processed the following business day. Factors like shipping method, size of package, and location might affect the shipping time. You will receive an email when your package has been shipped and the expected arrival date. We cannot be answerable for transit delays, which is the responsibility of the shipper. Please refer to our shipping section page for complete details.

We pack and swiftly dispatch all of our orders, so please contact us immediately to see if the order is still in process. If so, then we would be glad to add it to your existing order. However, the order may be already packaged for shipping, and in that case, we would not be able to add it to that package. Still, you can place a new order with all the desired items, and we will be happy to assist you further.

We understand that mistakes can happen at any time. In case you think you have mistakenly provided us with the wrong address, kindly let us know of changes at the earliest. After the package has been dispatched to the carrier, we are afraid we will not be able to make any changes. The customer is responsible for ensuring we have the accurate address before shipping. We always ship to the shipping address supplied at the time of checkout and are not answerable for packages delivered to an incorrect address. Reshipment on packages returned to us due to incorrect address reship at the cost paid by the customer.

Once the order has been shipped, you should receive a shipping confirmation with tracking data at the email address provided when the order was placed.

Please get in touch with us as soon as possible in such cases, and we'll ship out the correct items instantly, along with a prepaid label to return the incorrect item if necessary.

Please note that the actual product color may vary from the photo in the listing because of color and contrast differences in screens, including monitors, smartphone/tablet screens, and even product dye lots. We ensure to coordinate our products into colors and themes for you but cannot promise a precise match. Feel free to get in touch with us if you have any questions about matching products. We are happy to send actual photos if needed.